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Frequently asked questions
Earned wage access
How does GetPaid work?
WageSage calculates your wages as you work so you can withdraw your pay on demand, regardless if you’re a full time, part time or contract worker.
How do I withdraw my wage early?
If your employer has signed up with us, you can utilise our service with 4 simple steps:
How much does it cost to withdraw my wage early?
WageSage charges a simple 3% transaction fee per transaction. As this is merely a transaciton fee, there is no accrured interest, late or hidden fees. This fee will be deducted only when a fund withdrawal has been requested by you and will be deducted prior to disbursement to you.
Is this a loan?
No! We only give you quick access to the wage you have already earned in your current payroll cycle. it is your pay and WageSage enables you to get access to that immediately, so no more waiting for payday.
How will my wage be affected?
You will be paid your salary as per normal, minus any wages that you have withdrawn within that pay cycle.
What if I want to withdraw my wages more than once a month?
You may withdraw as many times as you wish. Each transaction will be charged the same 3% transaction fee
How secure is my data?
WageSage uses encryption to secure all data that we keep. This is done to ensure privacy and security for users of our application. We support, by default, secure hyper transport protocols (HTTPS), utilization of user authentication to control visibility of data as well as access control mechanisms to selectively grant access. Where sensitive data is concerned, display of information are masked to protect the identity of our users.
Why am I unable to sign up?
If you are unable to sign up, kindly check the following
How do I opt out of GetPaid?
As WageSage is a pay-as-you-use service, you do not have to pay any fees if you do not use the service. As such there is no need to opt out of WageSage.
Why are my available funds lower than expected?
WageSage receives your wage information from your employer.
When can I start withdrawing my wage?
If you are salaried employee, you can start withdrawing your wages anytime after the first day of your pay cycle.
How do you work out how much I earned each day?
Your wage information is provided to us by your employer.
Why have my Available Funds changed to zero?
Your available funds reflecting $0 may be due to several reasons
What if I have multiple GetPaid accounts?
If you have multiple employers that have partnerships with WageSage, they will be consolidated into one single account for your convenience. You are able to make seperate withdrawals under each employer.
What is the minimum amount I can withdraw at a time?
The minimum amount you can withdraw is $1.00
Working with Employers
How is GetPaid connected to my employer?
WageSage relies solely on the information provided to us by your employer to bring you this employee benefit service
What happens if I change jobs/ resign?
As WageSage's agreement is with your employer, you will be unable to use WageSage's services any longer.
How do I know if my employer offers the use of GetPaid?
Your employer would have made know to all its employees that WageSage services is available to them.
What If my employer doesn't have a current partnership with GetPaid?
Let your employer know how much you love our services by sending them a referral !
How fast will I receive the wages I have withdrawn?
You should expect to receive your requested wages within 1 working day
How will I receive the wages I have withdrawn?
The wages that you have withdrawn will be sent directly to the bank account you have on file with your employer. You will be able to see and amend your banking details in your account
How do I change my banking details?
You can change your banking details in your Account Profile.